Jobs

VMDO is seeking an energetic, service-oriented IT Support Technician looking to get hands-on experience with a wide range of IT systems. This role will serve as the first point of contact for all IT troubleshooting needs for 80+ employees across two office locations. The IT Support Technician will build strong relationships with colleagues and gain experience with relevant software and hardware, while working collaboratively with the Director of Technology Services to inform technology strategies and processes.


    Responsibilities

    • Communicate with end-users either in person or remotely to understand and troubleshoot problems
    • Maintain network systems, installing new hardware and modifying existing hardware, and related network software and applications
    • Install and maintain peripheral devices including printers, hubs, routers, and other equipment
    • Conduct periodic diagnostics and testing to ensure optimal network function and minimal downtime
    • Maintain Active Directory, Exchange and intranet services, adding and removing users and accounts
    • Collaborate with Director of Technology to review and analyze hardware and software needs; recommends changes
    • Installs software and hardware on new and existing devices
    • Maintain all software and webapp platforms and administration portals
    • Maintain all server hardware, updates, configurations, and projects
    • Maintain all networking hardware and firmware
    • Maintain all backup and replica systems
    • Maintain conference room technology
    • Restock, reorder, and record hardware inventory
    • Performs other duties as assigned

    Qualifications

    • Associates Degree in IT related field preferred but not required
    • 0-3 years relevant experience
    • Ability to work independently and collaboratively
    • Service-oriented mindset with a positive, empathetic communication style
    • Excellent organizational skills and attention to detail
    • Basic understanding of networking and Windows Server
    • Knowledge of Windows 10 Operating system
    • Proficient with Office 365
    • Basic Linux skills preferred

    Contact

    Please submit resumes to joinus@vmdo.com with "IT Support Technician" in the subject line.